What services does Gradosam Global offer?
We handle air freight, ocean freight, road freight, warehousing, supply chain coordination and customs clearance — either individually or combined into one managed shipment.
Where are you based?
Our office and warehouse are at 41B Marine Road, Apapa, Lagos — close to Apapa Port. We're open Monday to Friday, 9am to 5pm.
Do you handle both imports and exports?
Yes. We arrange freight in both directions across air, ocean and road, along with the customs work each direction requires.
How do I get a quote?
Use our Request A Quote form with your cargo details and route. Most quotes come back within one business day.
How do I track my shipment?
Enter your tracking number on the Track & Trace page, or log in to the client portal to see all your active shipments at once.
Can you store my cargo before delivery?
Yes — our Apapa warehouse offers short and long-term storage, including labelling, packing and pest control, for as long as you need.
What if my cargo is delicate, hazardous or oversized?
Tell us in the quote request. We handle hazardous, perishable, oversized and project cargo with dedicated handling procedures.
Do you handle customs clearance yourselves?
Yes. Our in-house licensed brokers prepare and clear documentation, rather than outsourcing to a third party.
What documents will I need to provide?
This depends on cargo type and Incoterms, but typically includes a commercial invoice, packing list and any product-specific certificates. We'll confirm exactly what's needed once we have your shipment details.
What are Incoterms, and do I need to choose one?
Incoterms (like FOB, CIF or DDP) define who's responsible for costs and risk at each stage of shipping. If you're not sure which applies, select "Not sure" on our quote form and we'll advise you.
How is freight priced?
Pricing depends on freight mode, weight or volume, route, service level and customs complexity. See our Rates & Pricing page for a full breakdown.
Will I see the full cost before I commit?
Yes — every quote includes a clear cost breakdown, and we don't add surcharges that weren't in the original quote.
What payment methods do you accept?
We support bank transfer and other standard methods agreed at the time of booking. Your coordinator will confirm the options available for your shipment.
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